FAQ


Q: When will my order me shipped after purchasing?

A: We ship all orders within 1-2 business days. We ship products 7 days a week! Please be patient as there may be a high volume of orders.


What's the current shipping time?

(PLEASE NOTE ALL THESE ARE ROUGH ESTIMATES ON SHIPPING TIMES AND CAN WELL EXCEED THE TIMES LISTED BELOW. DUE TO THE PANDEMIC, SHIPPING TIMES HAVE BEEN DELAYED)

United States: 5-15 working days (US warehouse shipping) This is only for the Apsuboard V3.

United states: 7-14 business days (Express shipping).
Europe: 14-24 business days (Express shipping).
Canada: 10-22 business days (Express shipping).

 

United states: 25--35 business days (Standard shipping).

Canada: 35-45 business days (Standard shipping).

Australia: 10-20days. (Standard shipping).
Western Australia: 13-21 days(Standard shipping).
South Korea: 5-7 days
. (Standard shipping).
Japan: 5-7 days(Standard shipping).
Taiwan:  5-7 days. (Standard shipping).
Singapore: 5-7 days. (Standard shipping). 
West Malaysia: 5-7 days. (Standard shipping).
East Malaysia: 7-10 days. (Standard shipping).
Vietnam: 7-10 days. (Standard shipping).

For any questions , please feel free to contact us at apsuboard@gmail.com

Customer service representatives are available 7 days a week, 16 hours a day.

Q: Can I choose the shipping method if I need my items faster?

A:Of course! If you are in demand of your product faster then the times listed/want a different shipping method that is faster, please just feel free to contact us and we'll arrange for it to be shipped accordingly. The price will also range. We will bill you and communicate the costs before shipping! Please email us at apsuboard@gmail.com before purchasing your boards/items if this is your plan! 

Q: Do I need to pay for taxes/duties on my order?

A: Our shipping prices have included the taxes/duties for USA, Canada, most of Europe countries for the whole order. We try our best choose the shipping according to your demand.

THIS DOES NOT GO FOR UPS EXPEDITED SHIPPING.

Q: When will I receive my tracking number? Can I change my shipping address? 

A: We will update you with the tracking number once sent out to ship and you will receive a shipping notification/email! 

After you have placed you order and noticed you needed to change your shipping address, please email apsuboard@gmail.com immediately to change the shipping address before it gets shipped out. Once the items have been shipped, there will be no going back.

Q: How much weight can my board carry?

A: The max load of Apsuboard is 280 pounds (150kg).
We do recommend a max weight of 264 pounds (120kg) and below, as weights above that might have an impact on performance and speed. By putting over max load on your board, you put the board at risk for snapping, cracking or breaking. This is not covered by warranty.

Q: How do you make such great products at such a low price?

A: We don't have any advertisement or operating expenses at the moment as we are trying to build the Apsuborad brand. This means the board is currently sold at an extremely low profit margin, but still keeping a high quality on parts and assembly.

We hope to attract new customers with our low price and certified components like our Samsung battery, reliable motors, quality ESC etc. We believe that maintaining a low price and a high quality will make the consumers recognize our brand and support us continuously in the future. We appreciate those who recommend our products to friends and family after purchasing!

If you have any questions, concerns or inquires, feel free to email apsuboard@gmail.com as we will be sure to answer all the questions!